Last updated: April 2, 2026
Account Information: Email address, business name, address, phone number, and payment information (processed by Stripe — we never store card numbers).
Call Data: Incoming call metadata (caller phone number, call duration, timestamp), AI-generated transcripts, call recordings (if enabled), and appointment details.
Usage Data: Dashboard interactions, feature usage analytics, and device/browser information for improving the Service.
We use your information to: (a) provide and operate the AI receptionist service, (b) process calls and generate transcripts, (c) book appointments on your behalf, (d) send notifications about calls and messages, (e) process payments, (f) improve our AI models and service quality, (g) communicate about your account and service updates.
Your data is stored on Supabase (PostgreSQL) with encryption at rest and in transit. Call recordings are stored securely and accessible only to you. We use industry-standard security measures including HTTPS, database-level row security policies, and encrypted API keys. Our infrastructure is hosted in the United States (US-West-2 region).
We use the following third-party services to operate Vocara:
Each provider processes data according to their own privacy policies. We only share the minimum data necessary for each service to function.
When someone calls your Vocara number, we collect their phone number and the content of the call. Transcripts are generated automatically by AI. If call recording is enabled, audio is stored. Callers are not individually notified of recording by Vocara — it is your responsibility to comply with applicable recording consent laws (see Terms of Service).
Active accounts: Data is retained for the duration of your subscription. Cancelled accounts: Data is retained for 30 days after cancellation, then permanently deleted. Call recordings: Retained for 90 days unless you delete them sooner. You can request immediate deletion of all your data at any time by contacting support.
You have the right to: (a) access your data via the dashboard, (b) export your call logs and transcripts, (c) delete your account and all associated data, (d) opt out of non-essential communications, (e) request a copy of all data we hold about you. To exercise these rights, contact support@aivocara.com.
If you are a California resident, you have additional rights under the CCPA including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information to third parties.
Vocara is not intended for use by anyone under 18. We do not knowingly collect information from children.
We may update this policy periodically. Material changes will be communicated via email. The "Last updated" date at the top reflects the most recent revision.
For privacy-related questions or data requests: support@aivocara.com or call (801) 348-4695.
araNET Solutions LLC
Salt Lake City, Utah, United States